Terms and Conditions

Introduction

These Terms and Conditions govern the sale of products by EST Distribution Ltd through the website alfakhercrownbar.co.uk. By placing an order with us, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

These Terms do not affect your statutory rights under UK consumer law.

1. About Us

We are EST Distribution Ltd, a company registered in England and Wales under company registration number 17181660.

alfakhercrownbar.co.uk is an officially authorised retailer of Al Fakher Crown Bar products in the United Kingdom. All products sold on our website are 100% genuine and sourced directly from the brand.

Contact Details

Email: hello@alfakhercrownbar.co.uk

Returns Address

EST Distribution Ltd
St Peters House
Silverwell Street
Bolton
BL1 1PP
United Kingdom

2. Eligibility

You must be at least 18 years old to purchase products from our website.

By placing an order, you confirm that:

  • You are at least 18 years of age.
  • All information provided is accurate and complete.

We reserve the right to carry out age verification checks and may refuse or cancel any order if satisfactory proof of age is not provided.

3. Products

We aim to ensure that all product descriptions, images, and pricing displayed on our website are accurate. However:

  • Product images are for illustrative purposes only.
  • Colours and packaging may vary slightly from those shown.
  • All products are subject to availability.

We reserve the right to discontinue or amend products without notice where necessary for legal, regulatory, or safety reasons.

4. Orders and Contract Formation

When you place an order through our website, you will receive an order confirmation email acknowledging receipt of your order.

A legally binding contract between you and EST Distribution Ltd is only formed once we dispatch your order and send you a dispatch confirmation email.

We reserve the right to refuse or cancel orders at our discretion, including where:

  • Products are unavailable.
  • Pricing errors occur.
  • Fraudulent or suspicious activity is suspected.
  • Age verification requirements are not met.

5. Pricing and Payment

All prices displayed on our website are in GBP (£) and include VAT where applicable.

Delivery charges, where applicable, will be clearly displayed at checkout.

We accept payment by major debit and credit cards and other payment methods displayed on the website.

Payment must be received in full before goods are dispatched.

We reserve the right to amend prices at any time without prior notice.

6. Delivery

We deliver throughout the United Kingdom and selected international destinations.

Estimated delivery times are provided during checkout but are not guaranteed.

We are not responsible for delays caused by:

  • Courier issues
  • Customs delays
  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery to the address provided in your order.

Ownership of goods transfers only once full payment has been received.

7. Age Verification

As vaping products are age-restricted, we may use third-party age verification providers to confirm your age and identity.

By placing an order, you consent to these checks being carried out.

Failure to pass verification may result in cancellation of your order.

8. Returns and Refunds

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving your goods.

To exercise this right, you must notify us in writing by email at hello@alfakhercrownbar.co.uk.

Exempt Products

For hygiene and safety reasons, the following products cannot be returned once opened unless faulty:

  • Disposable vape devices
  • Pods
  • Coils
  • Tanks
  • E-liquids
  • Any oral-use vaping products

Return Conditions

Returned items must:

  • Be unused and unopened
  • Be in original packaging
  • Include proof of purchase

Customers are responsible for return postage costs unless the item is faulty or incorrect.

We recommend using a tracked and insured delivery service, as we are not responsible for items lost in transit.

Refunds will be processed within 14 days of receiving returned goods.

9. Faulty or Damaged Goods

If your order arrives damaged or incomplete, you must contact us within 24 hours of delivery.

Please provide:

  • Your order number
  • Full details of the issue
  • Photographic evidence where possible

Faulty products may be refunded, repaired, or replaced in accordance with your statutory rights under the Consumer Rights Act 2015.

10. Promotions and Discounts

All promotions, discounts, and bundle offers are subject to availability and may be amended or withdrawn without notice.

Discount codes cannot be combined unless explicitly stated.

We reserve the right to cancel promotions where misuse or abuse is suspected.

11. Acceptable Use

You must not:

  • Use our website for unlawful purposes
  • Attempt to interfere with website security
  • Upload malicious software or code
  • Misrepresent your identity or age

We reserve the right to suspend or terminate access to our website for breaches of these Terms.

12. Limitation of Liability

Nothing in these Terms excludes liability where it would be unlawful to do so, including liability for:

  • Fraud or fraudulent misrepresentation
  • Death or personal injury caused by negligence
  • Breach of statutory consumer rights

To the fullest extent permitted by law, EST Distribution Ltd shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or business
  • Delays outside our reasonable control

Our products are intended for personal consumer use only.

13. Intellectual Property

All website content, including text, branding, logos, graphics, and images, is the property of EST Distribution Ltd or its licensors and may not be reproduced without written permission.

14. Privacy

We process personal data in accordance with our Privacy Policy.

By using our website, you consent to such processing.

15. Changes to These Terms

We reserve the right to update or amend these Terms and Conditions at any time.

Changes will take effect immediately upon publication on our website.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in relation to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Nicotine Warning

Products sold on this website may contain nicotine.

Nicotine is a highly addictive substance.

Our products are not intended for:

  • Persons under 18 years old
  • Non-smokers
  • Pregnant or breastfeeding women
  • Persons with certain medical conditions unless advised by a healthcare professional

Keep products out of reach of children and pets.

Always use vaping products responsibly and in accordance with manufacturer instructions.