Age Verification Policy

At alfakhercrownbar.co.uk, we are committed to the responsible sale of vaping products and compliance with all applicable UK laws relating to age-restricted products.

As vaping products may contain nicotine and are intended for adult use only, we are legally required to verify that customers purchasing from our website are aged 18 years or over.

Legal Requirements

Under UK law, it is illegal to sell vaping products, electronic cigarettes, nicotine-containing products, or related accessories to anyone under the age of 18.

By placing an order through alfakhercrownbar.co.uk, you confirm that:

  • You are at least 18 years old.
  • The information you provide is accurate and complete.
  • You are legally entitled to purchase vaping products in your jurisdiction.

How We Verify Your Age

To comply with our legal obligations, we use trusted third-party age verification services to confirm customer age and identity.

During the ordering process, we may request information including:

  • Full name
  • Billing address
  • Date of birth

This information is checked against trusted data sources such as:

  • Electoral roll records
  • Credit reference databases
  • Publicly available identity records
  • Other legally permitted verification sources

These checks are used solely for age verification purposes.

Age verification checks do not affect your credit score or credit rating.

If Verification Is Successful

If your age is successfully verified, your order will proceed through our normal fulfilment process and be dispatched in accordance with our Delivery Policy.

No further action will be required.

If Verification Cannot Be Completed

Occasionally, automated verification checks may be unable to confirm a customer’s age.

This can occur for several reasons, including:

  • Recent changes of address
  • Differences in name formatting
  • Insufficient public records
  • Incorrect information entered during checkout

If verification cannot be completed automatically, we may contact you and request additional proof of age.

Acceptable forms of identification may include:

  • UK Driving Licence
  • Passport
  • Government-issued photographic identification

Additional documents may be requested where necessary.

Failure to Verify Age

If we are unable to verify that you are aged 18 or over, we reserve the right to:

  • Refuse the sale
  • Cancel the order
  • Refund any payment received

Orders cannot be dispatched until age verification requirements have been satisfied.

EST Distribution Ltd accepts no responsibility for delays resulting from incomplete or unsuccessful age verification checks.

Delivery Age Checks

In certain circumstances, our courier partners may also conduct age verification upon delivery.

Where required:

  • The recipient may be asked to provide proof of age.
  • Delivery may be refused if suitable identification cannot be produced.
  • The parcel may be returned to us if age verification cannot be completed.

Additional delivery charges may apply where a parcel is returned due to failed age verification.

Data Protection and Privacy

Protecting your personal information is important to us.

Information collected for age verification purposes is processed in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only share the information necessary to complete age verification checks with authorised verification providers.

Your personal data is not sold to third parties.

Fraud Prevention

Age verification forms part of our wider fraud prevention and compliance procedures.

We reserve the right to:

  • Request additional information
  • Conduct further verification checks
  • Refuse transactions where fraudulent activity is suspected

These measures help protect our customers, our business, and ensure compliance with legal requirements.

Contact Us

If you have any questions regarding our Age Verification Policy, please contact us:

EST Distribution Ltd
St Peters House
Silverwell Street
Bolton
BL1 1PP

Email: hello@alfakhercrownbar.co.uk
Website: alfakhercrownbar.co.uk