Delivery Information

At alfakhercrownbar.co.uk, we aim to process and dispatch orders as quickly as possible to ensure a smooth and reliable delivery experience.

The minimum order value is £200 excluding VAT.

Dispatch Times

Our warehouse operates 5 days a week, excluding Bank Holidays and the Christmas period.

Same-Day Dispatch

Orders placed before the following cut-off time are typically dispatched on the same day:

  • Monday to Friday: 14:00

Orders placed after this time will be dispatched on the next working day.

Please note that dispatch times are estimates and may be affected by exceptional demand, courier delays, or circumstances beyond our control.

Age Verification

As vaping products are age-restricted, UK law requires us to verify that all customers are aged 18 years or over.

We may use a third-party age verification service to confirm your age before dispatching your order.

If we are unable to verify your age automatically, we may request additional documentation before processing your order.

Orders cannot be dispatched until age verification has been successfully completed.

EST Distribution Ltd cannot be held responsible for delivery delays resulting from incomplete or unsuccessful age verification checks.

Delivery Options

  • Free standard delivery on orders over £200 excluding VAT
  • Fully tracked delivery service
  • Delivery notifications available
Shipping Method Delivery Time Cost
Free Standard Delivery 3–5 Business Days Free on orders over £200 excluding VAT

Delivery Notifications

To assist with delivery updates and tracking, we may provide your email address and/or telephone number to the selected courier service.

This information is used solely for order tracking, delivery notifications, and delivery-related communications.

Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays can occasionally occur due to:

  • Severe weather conditions
  • Courier operational issues
  • Public holidays
  • Customs or transportation disruptions
  • Events outside our reasonable control

All delivery timeframes provided are estimates and not guaranteed.

Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

EST Distribution Ltd cannot accept responsibility for:

  • Delays caused by incorrect address information
  • Lost parcels resulting from incorrect customer details
  • Additional delivery charges resulting from inaccurate information

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be resent.

Missing Orders

If your order has not arrived within 10 working days of dispatch, please contact our customer service team with your order number.

Email: hello@alfakhercrownbar.co.uk

We will investigate the issue with the courier and provide an update as soon as possible.

Remote Areas and Extended Delivery Times

Deliveries to certain locations may take longer than standard delivery estimates.

This may include:

  • Northern Ireland
  • Scottish Highlands
  • Scottish Islands
  • Isle of Man
  • Channel Islands
  • Other remote UK locations

Additional delivery time may apply depending on the courier service selected.

Delivery Address

Orders will be delivered to the address provided during checkout.

Please ensure that someone aged 18 or over is available to accept delivery where age verification upon delivery is required.

Contact Us

EST Distribution Ltd
St Peters House
Silverwell Street
Bolton
BL1 1PP

Email: hello@alfakhercrownbar.co.uk
Website: alfakhercrownbar.co.uk