Privacy Policy
EST Distribution Ltd (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from alfakhercrownbar.co.uk.
1. Age Restriction
Our website and products are intended only for individuals aged 18 years or older.
We do not knowingly collect information from anyone under the age of 18.
We may use age verification services to verify your age before allowing purchases of age-restricted products.
2. Information We Collect
Information You Provide
When you use our website, place an order, create an account, subscribe to marketing communications, or contact us, we may collect:
- Full name
- Billing address
- Delivery address
- Email address
- Telephone number
- Date of birth (where required for age verification)
- Order details
- Customer service correspondence
Payment Information
Payment information is processed securely by our payment service providers.
We do not store full payment card details on our systems.
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Website usage data
- Referral URLs
- Cookie information
3. How We Use Your Information
We use your personal information to:
Fulfil Orders
- Process and manage purchases
- Arrange delivery
- Process payments
- Provide order confirmations and updates
- Manage returns and refunds
Customer Service
- Respond to enquiries
- Resolve complaints
- Provide support
Age Verification
As required by law for vaping products, we may use third-party age verification providers to verify your identity and age.
Marketing
Where you have provided consent, we may send information about:
- New products
- Promotions
- Special offers
- Company updates
You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.
Website Improvement
We use analytics and website performance tools to:
- Improve website functionality
- Understand customer behaviour
- Improve products and services
- Prevent fraud and abuse
4. Legal Basis for Processing
Under the UK GDPR and Data Protection Act 2018, we process personal information on the following legal bases:
Contractual Necessity
To fulfil orders and provide services requested by you.
Legal Obligation
To comply with legal and regulatory requirements, including age verification and fraud prevention.
Legitimate Interests
To operate and improve our business, website security, customer experience and services.
Consent
For marketing communications and certain cookies where consent is required.
5. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business.
These may include:
Payment Providers
To process secure payments.
Delivery Companies
To fulfil and deliver orders.
Age Verification Providers
To verify legal purchasing age.
Website and Hosting Providers
To maintain website functionality and security.
Professional Advisers
Including accountants, insurers, legal advisers and regulatory bodies where necessary.
We never sell your personal information to third parties.
6. International Transfers
Some service providers may process information outside the United Kingdom.
Where this occurs, we ensure appropriate safeguards are in place to protect your personal information in accordance with UK GDPR requirements.
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Prevent fraud
Order and accounting records may be retained for up to 6 years to comply with UK tax and accounting obligations.
Where information is no longer required, it will be securely deleted or anonymised.
8. Cookies
Our website uses cookies and similar technologies to improve user experience and website functionality.
Cookies help us:
- Remember preferences
- Analyse website traffic
- Improve performance
- Support marketing activities
You may manage cookie preferences through your browser settings.
For further information, please refer to our Cookie Policy.
9. Your Rights
Under UK GDPR, you have the right to:
Access
Request a copy of the personal information we hold about you.
Rectification
Request correction of inaccurate or incomplete information.
Erasure
Request deletion of your personal information where legally permissible.
Restriction
Request restriction of processing in certain circumstances.
Data Portability
Request transfer of your information to another organisation where applicable.
Objection
Object to processing based on legitimate interests or direct marketing.
Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact:
We will normally respond within one month.
10. Data Security
We implement appropriate technical and organisational measures to protect your information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.
11. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
Users should review the privacy policies of any websites they visit.
12. Business Transfers
If EST Distribution Ltd is sold, merged, restructured or transfers assets, personal information may be transferred as part of that transaction.
Any successor business will continue to protect your information in accordance with applicable data protection laws.
13. Complaints
If you are unhappy with how we process your personal information, please contact us first at:
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
The ICO can be contacted at:
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal, technical or business requirements.
Any updates will be posted on this page and take effect immediately upon publication.
Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.
Contact Us
EST Distribution Ltd
St Peters House
Silverwell Street
Bolton
BL1 1PP
United Kingdom
Email: hello@alfakhercrownbar.co.uk